Premium Services FAQs

Once you complete your order, you will receive email confirmation of your order and information regarding when and where to pick up your equipment.

 

The digital set-top receiver is connected between the cable TV wall outlet and your television set. Connect a cable jumper from the wall outlet to the input of the set-top receiver (the input connector is on the back of the unit, on the side near the power cord, marked with a picture of a cable). Then connect another jumper from the receiver output connector (on the back of the unit, just below the Ch3/Ch4 selector switch, marked with a picture of a TV screen), to the VHF or CATV input of your television set. The set-top receiver may take up to 1 hour to initialize completely with all of the services to which you have subscribed and download the interactive TV guide.

 

 

You may want to use the remote control that came with your TV or your TIVO to control the set-top receiver. Look in the instructions that came with your TV or TIVO to find the control codes for cable set-top boxes. Look under Motorola, or Motorola DSR-470; if you cannot find this listed, try using the codes listed for General Instrument, or General Instrument 10035. If you cannot find these codes, check with your TV or TIVO manufacturer.

 

At this point in time, only the four major movie premium services (HBO, Cinemax, The Movie Channel/Showtime, and Starz/Encore are available.  Pay-Per-View, High Definition and other digital channels are not available at this time.

 

Your credit/debit card will automatically be debited monthly for your subscription. Your account information, including charges and payment history, is available on-line at www.mybill.tv.   You must have your account number and password to check your account.  CAll 866-440-2003 for assistance with setting up your on-line account.

 

Go to www.mybill.tv or call 866-440-2003.   

 

Call 866-440-2003.

 

You can call 866-440-2003 to either cancel or downgrade service or use the Contact Us link on this web site. Cancellations or downgrades of service require at least two business days advance notice.   You can also go to www.mybill.tv.

 If you cancel service, you must return the digital set-top receiver immediately to avoid being charged for the full amount of the receiver replacement cost.  Contact Campus TeleVideo using the Contact Us link for receiver return/pick-up instructions or call 866-440-2003. 

 

Where do I return my equipment if I cancel service?

Please refer to your school’s main support page on our Campus Televideo website or call 866-440-2003 for additional detail.

 

IT IS YOUR RESPONSIBILITY TO RETURN THE EQUIPMENT! YOU WILL BE HELD LIABLE FOR ANY MISSING, LOST, OR DAMAGED EQUIPMENT!

 

Please use the Service Request link on this site for problems that involve a malfunction in your service. This may include lack of any signals, damaged wall outlet, poor reception.  If a site visit to your room is required, it will be scheduled using this Service Request link.  Please make sure you include your contact information.

 

Please call 866-440-2003 or use the Contact Us link on this site to e-mail your questions.  We will answer your questions within one business day. This link is designed for administrative and account service and not technical service related to service outages. For reception or other technical problems please use the Service Request link on this site for best response.