Service Request No STB

Service Request

Please verify that the problem is not with your equipment before scheduling a service call. Repeated service calls due to faulty subscriber equipment, improper set-up, defective subscriber jumper cables and connections may be chargable at time and materials. Please check off the following self-help steps before proceeding:

I have connected the jumper cable from the cable outlet to the VHF, VHF In, or CATV connection on my TV or VCR.

The campus system must not be connected to the UHF terminals on your equipment.

I have set the TV input to "CATV" on the set-up menu or by an external switch.

If you can only get Ch 2-13 clearly, then you have not selected the proper input on the set-up menu or external switch. Refer to Owner's Manual.

I have successfully operated my TV and equipment on another working outlet.

If your TV does not work on another outlet, the problem could be with your TV not being tuned properly, not connected properly, being defective, or you may have defective jumper cables. If your equipment works on another outlet, then it could be a campus system fault.

I have tried a known working set on my outlet.

Connect another known working set to your outlet. If that set works, then the problem is most likely with the patch cables or other connections.

If you have checked the above items, and still need assistance, click the proceed button below.